-Delivery area and date Delivery service is available from Monday to Saturday (except Sunday and public holidays), but the following remote areas are restricted: Disneyland; Tung Chung and airport; Discovery Bay; Ma Wan; Lantau Island and outlying islands.

-Customers will receive an order confirmation email after completing the order placement process. The company will confirm the contents of the order and delivery arrangements by telephone within two working days after receiving the order.

-Orders will be delivered within two to three working days.

-The delivery date and time will depend on the order advance booking period and stock availability. -Except for public holidays and Sundays, delivery services are available from Monday to Saturday from 10:00 am to 6:00 pm.

-There is no delivery service in outlying islands, please forgive me. -There is no return or exchange after the order is processed.

-Free shipping will be provided for orders over HK$500, and HK$50 will be charged for orders under HK$500.
-Customers can indicate their preferred delivery time. We will try our best to arrange delivery within the indicated time. The company will not be liable for any loss caused by delayed delivery.
-The customer is responsible for ensuring that the goods are received at the selected delivery address. If the consignee fails to receive the ordered goods, the customer will need to reschedule the delivery time, and will also charge HK$50 for shipping and all other possible costs.
-We will do our best to ensure the safety of the details of the order and payment, but without our negligence, if a third party obtains unauthorized access while browsing the website or ordering from the website, we are not responsible for Any loss the customer may suffer.
-The company reserves the right to change the price of the product, and we also reserve the right to change the products sold on the website and stop selling any products.
-The customer is responsible for checking the order when receiving the delivery and signing the receipt. The transportation personnel will confirm the receipt of the goods with the customer with the signed receipt.
-When severe weather conditions such as gale or storm signal No. 8 or above are in effect, all delivery arrangements will be cancelled;-if gale or storm signal No. 8 or above is lifted before 2 pm, delivery arrangements will resume in the afternoon.
-If Gale or Storm Signal No. 8 or above is still in force after 2 pm, all delivery arrangements will be cancelled, and delivery arrangements will be contacted by phone or email on the next working day.
-If the black rainstorm takes effect, the delivery arrangement will be cancelled. When the rainstorm signal weakens, the delivery arrangement will be resumed. Before purchasing goods on this website, please make sure that you have read and understood the content provided, otherwise no changes will be accepted after the payment is processed.

If you have any enquiries, please call 25532333 or email to info@tuckshop.hk to contact us.