1. CAN I START SHOPPING WITHOUT REGISTERATION?

You have to register before placing any orders. However, you can still browse products and register anytime you like. Registration is free of charge and there is no obligation to shop after you have registered.

2. WHAT IF ITEMS ARE OUT OF STOCK?

Product availability should be confirmed during the checkout process. If any of your chosen products are found to be out of stock after your order has been confirmed, we will contact you directly regarding delivery arrangements.

3. IS THERE GOING TO BE CHARGES FOR DELIVERY?

Yes, there is a $80 delivery charge on orders below $480. For orders over $480, delivery is free of charge. For more information please refer to our delivery terms and conditions.

4. WHAT PAYMENT METHODS CAN I USE?

You may make your purchase by credit card. Visa, Mastercard and American Express, Discover, and Maestro cards are available for use.

5. CAN WE REQUEST SPECIFIC DATE AND TIME FOR DELIVERY?

Indeed you can request specific date for delivery subject to our delivery schedule. However, we cannot guarantee delivering exactly according to the requested time on the day.

6. HOW CAN I CHECK MY ORDER STATUS AND DETAILS OF MY PREVIOUS ORDERS?

You may check your order status and details of your previous orders by clicking on the ‘My Accounts’ button located on the top of the page.

7. WE HAVE RECEIVED UNSATISFACTORY PRODUCTS, HOW CAN WE GET REFUND OR EXCHANGE?

Upon receiving unsatisfactory products, please contact our office (Tel: 2553 2333) or report to the transporter immediately, otherwise the transaction will be considered as completed and no refund or exchange can be arranged. Tuckshop.hk will credit the according amount into your Tuckshop.hk  account if products have been found to be in discrepancy in terms of quality, quantity or content. Please refer to our returns and refunds policy.

8. HOW CAN WE GET MORE ACCESS TO BRAND STORIES AND PRODUCT INFORMATION?

For more information about our company and brands, please visit our official website tuckshop.hk